CLIENT SERVICES

What is your return policy?

Aimé Leon Dore aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.
To return an item, the following conditions must be met:
• Returns must be requested within 30 days of your order being delivered.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be sent back to you.

Please note the following details related to product return eligibility:
• Items purchased during seasonal sales cannot be returned or exchanged.
• Online purchases cannot be returned in-store.
• In-store purchases can only be returned in-store.

Once your return is received, it will be processed at our facility, which may take 5-7 business days. You will receive an email confirmation once the processing is complete.
• A refund will be issued for the retail price of item(s) purchased.
• Initial shipping costs will be excluded from the refund unless the item is faulty. 
• A return shipping fee will be deducted from your refund to cover the cost of the return shipment.

How do I start a return?

EU and UK customers can start the return process here.

• In the Returns Portal, please enter your order ID, the unique 14-character identifier starting with GE, and the email used on the order.
• Once the return form is submitted, a prepaid DHL return label will be generated. The cost of the label will be deducted from your return refund.
• Place all items you wish to return in their original packaging - including any tags, boxes, garment bags, or other items - and ship back with the return label. The item(s) must be in original condition with all original packaging and tags attached. Items not returned in their original condition will not be accepted.
• We will notify you as soon as your item is received and processed. Once your item(s) are received and inspected, a refund will be issued.
• We are not responsible for any loss or damage during return shipment.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

When can I expect my return to be processed?

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

What if I receive a damaged product?

Please contact us about any damaged or defective items with accompanying photos within a 60-day period from the date of purchase.