What is your return policy?
Aimé Leon Dore aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.
To return an item, the following conditions must be met:
• Returns must be requested within 30 days of your order being delivered.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.
We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.
• Items purchased online are not returnable in-store.
• In-store purchases are only refundable in-store.
Holiday Returns Timelines
Orders placed between December 1st - December 27th will have an extended return window of 45 days after delivery. During the holiday period, please allow up to 7-14 business days for returns processing once your item has arrived at our warehouse. You will be notified once your return has been processed.
EU & UK Returns
EU and UK customers can start the return process here.
• In the Returns Portal, please enter your order ID, the unique 14-character identifier starting with GE, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid DHL return label will be generated. The cost of the label will be deducted from your return refund.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid DHL return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, a refund will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for international orders.
• We are not responsible for any loss or damage during return shipment. If you decide to place a new order, the cost of shipping will not be included and will have to be paid again.
When can I expect my return to be processed?
Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.