Aimé Leon Dore aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.

To return an item, the following conditions must be met:
• Returns must be requested within 30 days of your order being delivered.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be sent back to you.

Please note:
• Items purchased during seasonal sales cannot be returned or exchanged.
• Made-to-order products cannot be returned or exchanged.
• Items marked as Final Sale cannot be returned or exchanged.
• Online purchases cannot be returned in-store.
• In-store purchases can only be returned in-store.
• EU and UK customers will not be refunded for initial shipping costs and a return shipping fee will be deducted from your refund to cover the cost of the return shipment.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.Items marked as Final Sale cannot be returned or exchanged.

EU and UK clients are entitled to exercise their Right of Withdrawal within 14 days from the date of delivery. If the entire order is returned within this period and all return conditions are met, we will issue a refund for the full value of the returned items. In such cases, we will also reimburse the original cost of our standard delivery service (the least expensive option available at the time of purchase). If a premium delivery method was selected, the refund will be limited to the equivalent cost of standard delivery. A return-shipping fee will be deducted from the total refund to cover the cost of the return.

For partial returns, we will refund only the value of the items returned; initial delivery costs are not eligible for reimbursement.

EU and UK customers can start the return process here.

• In the Returns Portal, please enter your order ID, the unique 14-character identifier starting with GE, and the email used on the order.
• Once the return form is submitted, a prepaid DHL return label will be generated. The cost of the label will be deducted from your return refund.
• Place all items you wish to return in their original packaging - including any tags, boxes, garment bags, or other items - and ship back with the return label. The item(s) must be in original condition with all original packaging and tags attached. Items not returned in their original condition will not be accepted.
• We will notify you as soon as your item is received and processed. Once your item(s) are received and inspected, a refund will be issued.
• We are not responsible for any loss or damage during return shipment.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

EU clients are entitled to a two-year legal guarantee of conformity from the date of delivery, in accordance with applicable EU consumer law. This guarantee covers manufacturing defects, meaning faults in materials or construction that were present at the time of delivery, even if they become apparent later. The legal guarantee does not cover normal wear and tear, including pilling, fading, softening, or stretching over time; damage resulting from failure to follow the care instructions; accidental damage, misuse, or alterations; or the natural characteristics of a material, such as the patina of leather or variation in suede. 

To make a claim, please contact Client Services with your order number, a description of the issue, and detailed images of the defect and the care label. We may request that the item be returned to us for inspection. If a manufacturing defect is confirmed, we will repair or replace the item. Where repair or replacement is not possible, we will offer a price reduction or a refund to the original payment method. 

The legal guarantee is separate from the Right of Withdrawal and does not affect your statutory rights.